Shipping Policy
At Lampps, we take pride in offering high-quality lighting solutions to our valued customers in the United States and other countries. To ensure a smooth and reliable shopping experience, we have outlined our shipping policy below:
1. Shipping Destination and items located.
We exclusively ship to addresses within the United States, Canada, United Kingdom, Australia, Germany, Austria, France. Your order can be shipped to any address above (excluding PO boxes). You can contact us for information about shipping to your region or country. Our factories are in China and we will ship the package to you from the Chinese factory.
2. Processing Time:
Total Delivery Time = Handling Time + Transit Time (+ any holidays).
The Handling Time is 6-10 business days
Transit Time: 10-15 business days
Our lamps are usually delivered within 4-7 weeks after you place the order.
During peak seasons and holidays, processing times may be slightly extended, but we are committed to getting your order to you as quickly as possible.
3. Shipping Methods:
We partner with proven carriers that offer insurance and tracking, including UPS, FedEx, USPS EMS, etc. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time and are dependent upon warehouse turnaround.
4. Shipping Costs:
United States, Canada, United Kingdom, Australia, Germany, Austria, France：
Standard Shipping Time: (10-15 business days)
Shipping Cost: $25.99
Free Shipping Time: (10-15 business days) on orders over $299.99
Shipping Cost: $0
5. Order Tracking:
Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your shipment. You can track your order directly on our website or through the carrier's website. Please contact our customer service if you have problems with tracking.
6. Shipping Delays:
While we strive to meet our estimated delivery times, please note that unforeseen circumstances such as extreme weather, customs inspections, or other factors may lead to occasional delays. We appreciate your understanding and patience in such situations.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 120 days, we will offer you the full refund.
7. Shipping Address:
To ensure accurate and timely delivery, please double-check that your shipping address is correct during the checkout process. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case logistics carrier will charge us a change address fee and, if the new address is not near the incorrect address, they will charge us also for the additional redelivery cost.
If you request we contact logistics carrier on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and logistics carrier bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to logistics carrier on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.
Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, logistics carriers will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the light is damaged or lost due to shipping, we will send you a new light for free.
If the package is returned to the place of shipment due to misdelivered packages, we will provide a re-shipment service. Other situations of package loss or theft are also covered.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact logistics carriers and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this period, we are no longer able to file a loss claim with logistics to recover the cost of the lost or stolen item.
8. Multiple Items:
If you have ordered multiple items, they may be shipped separately to optimize delivery times and minimize potential delays.
9. Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy for detailed instructions and guidelines.
At Lampps, we are committed to delivering exceptional products and ensuring your complete satisfaction. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team for assistance. Thank you for choosing Lampps for all your Lighting needs.
If you have any questions, please contact us: lamppsofficial@gmail.com
