Ordering
How Do I Track My Order?
1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service at lamppsofficial@gmail.com.
Why Isn't My Tracking Updating?
If your tracking is not showing information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at lamppsofficial@gmail.com.
Can I Change Or Cancel My Order?
If you would like to modify or cancel your order, please email us at lamppsofficial@gmail.com within 24 hours after you have purchased your product. We will email you within 48 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order.
How To Pay Unpiad Order?
You may refer to following steps to go to pay for your order.
1. Login to your account and click "My Orders".
2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.
I Placed My Order But Did Not Get A Confirmation.
If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check. Check your spam folder. Our email confirmations can sometimes end up in there. If you signed in through Facebook or Gmail, check the email linked with that. Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order. Check your bank account to make sure that there is a transaction from Lampps. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
How do I know your site is secure?
Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
Shipping And Payment Method
What Payment Methods Do You Accept?
We accept PayPal.
Do You Ship To My Country?
We ship our packages worldwide. Shipping times varies based on where you are located.
Who Pays For Custom Duties/Taxes?
Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.
When Will I Receive My Order?
Average Shipping Times = Processing Time + Shipping Time
Processing Time: 6 - 10 Business Days
Shipping Time: 10 - 15 business days
Do You Ship To P.O. Boxes Or Military APO/FPO Addresses?
About the PO BOX and APO/FPO addresses, all the countries can not use. Delivery time to PO Boxes varies from others and is generally longer than our standard 7-14 business day Ground Shipping.
Products
Are light bulbs included with your light fittings?
Considering transportation safety, lights bulbs are not included with fittings. We will indicate the specifications of the bulb in the product specifications, you can buy a bulb separately.
I Only Received One Of Many Products, Where Are My Other Products?
We sometimes ship your order in separate packages to optimize delivery times and to meet weight restrictions. Please refer to your tracking codes to see when your other items are going to be delivered to you.
My Product Arrived Damaged, What Do I Do?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at lamppsofficial@gmail.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
Will My Item Be Exactly The Same Color As What Is Shown On Your Website?
Our products online have been adjusted to display color as close as possible to the color of the actual product. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual product. Colors are subject to the actual product you get.
Do you offer discounts for large orders?
We keep our retail prices low and products affordable to stay competitive. However, if you are considering placing an order for an unusually large quantity of products, please email lamppsofficial@gmail.com, and they will be happy to help you.
Returns
What Is Your Return Policy?
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
• Returned within 7 days of receipt
•Must be in resalable condition
•Must be free from scratches and/or defects
•Must not have been installed
•Must be in the original manufacturer’s box and packaging
•Must not have any writing on the original packaging •Must not be missing pieces
•Must not be clearance/liquidations/closeout
Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded.
Customized items, sale items couldn't be returned.
Where Is My Refund?
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
I Returned The Package. When Can I Receive My Refund?
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
